Welcome to Digital-Wayz, your premier destination for online courses designed to enhance your digital skills. We are committed to providing you with the highest quality educational experience, and your satisfaction is our top priority. Please review our detailed refund policy below to understand your rights and our commitment to you.
IMPORTANT: All our products are digital courses with instant access upon purchase. Please read this policy carefully before making a purchase.
Content Access and Refund Restrictions
Due to the instant digital delivery nature of our courses, the following restrictions apply:
Immediate Access = Immediate Delivery
When you purchase a course, you receive instant access to all course materials. This constitutes complete delivery of the digital product.
No Refunds After Content Access
Once you have accessed or viewed any significant portion of the course content (defined as more than 10% of course modules, videos, or materials), you are NOT eligible for a refund under any circumstances, including:
Change of mind or buyer’s remorse
Personal circumstances preventing course completion
Time constraints or inability to complete the course
Dissatisfaction with course content (unless the course was fundamentally misrepresented in its description)
Access Tracking
We maintain detailed logs of course access, including login times, modules viewed, and content consumed. This data is used to verify refund eligibility and protect against fraudulent refund claims.
Refund Eligibility
Refunds are ONLY available under the following specific conditions:
- Course Not as Described
If a course you purchased is fundamentally different from the description provided on our website, you may request a refund within 14 days from the date of purchase, provided you have NOT accessed more than 10% of the course content.
To qualify:
The course must be materially misrepresented (not minor differences in teaching style or expectations)
You must contact us at support@digital-wayz.com within 14 days
You must not have accessed more than 10% of course materials
- Technical Issues We Cannot Resolve
If you experience technical difficulties that completely prevent you from accessing or utilizing a course, please contact our support team at support@digital-wayz.com immediately.
We will work diligently to resolve technical issues. If we are unable to rectify the problem within a reasonable timeframe (typically 48-72 hours), you may be eligible for a refund.
Note: Technical issues on your end (internet connectivity, device compatibility, browser issues) do not qualify for refunds if the course is accessible on standard devices and browsers. - Non-delivery
In the unlikely event that you do not receive access credentials or the digital product link after completing a purchase, please notify us immediately at support@digital-wayz.com.
Claims for non-delivery must be submitted within 14 days of the order date. Our team will investigate and ensure you receive access to the product you purchased.
Additional Refund Information
- Change of Mind – NO REFUNDS
Due to the digital nature of our products and instant delivery, we do NOT offer refunds for:
Change of mind or buyer’s remorse
Personal circumstances that prevent course completion
Inability to dedicate time to the course
Finding a similar course elsewhere
Dissatisfaction with teaching style (unless course was misrepresented)
We strongly encourage you to:
Thoroughly review course details, outlines, curriculum, and available previews before purchasing
Read student reviews and testimonials
Contact us with any questions before making a purchase decision
Multiple or Duplicate Purchases
If you accidentally purchase the same course multiple times, please contact us immediately at support@digital-wayz.com. We will review your request and, provided you have not accessed the duplicate course content, may issue a refund for the duplicate purchase.
Refund Processing Time
Approved refunds will be processed within 7-10 business days from the date of approval. Please note that processing times may vary depending on your payment method and financial institution. You will receive a confirmation email once the refund has been initiated.
Access and Usage Terms
By purchasing any digital product from Digital-Wayz, you explicitly acknowledge and agree that:
Instant Delivery: Digital products are delivered instantly upon purchase completion, and you will receive immediate access to all course materials.
No Refunds After Access: Once you access course content (more than 10% of materials), the product is considered fully delivered and consumed. Refunds are NOT available except for unresolvable technical issues on our end.
Final Purchase: The purchase is final and non-refundable once you have accessed the course materials, except under the specific conditions outlined in this policy.
Chargebacks Prohibited: Filing a chargeback or payment dispute with your bank for a course you have accessed constitutes a violation of our terms of service and may result in:
Account suspension or termination
Legal action to recover costs and fees
Revocation of access to all Digital-Wayz products
Policy Agreement: You have read, understood, and agreed to all terms of this refund policy before completing your purchase.
Right to Refuse Service: We reserve the right to refuse refunds for requests that do not meet the criteria outlined in this policy or appear to be fraudulent or abusive.
Dispute Resolution
If you have concerns about a course or our service:
Contact Us First: Please reach out to support@digital-wayz.com before initiating any payment disputes or chargebacks
Good Faith Resolution: We are committed to working with you in good faith to resolve legitimate issues
Avoid Chargebacks: Filing chargebacks for accessed digital products is considered fraud and will be contested with full documentation of content access
Contact Information
For refund requests or questions about this policy:
📧 Email: support@digital-wayz.com
We typically respond within 24-48 hours during business days. Please include your order number and detailed explanation of your refund request.
Policy Updates
We reserve the right to update this refund policy at any time. The updated policy will be posted on this page with a revision date. Continued use of our services after policy changes constitutes acceptance of the updated terms.
Last Updated: 12/12/2025
We appreciate your business and are dedicated to ensuring your satisfaction with Digital-Wayz. Thank you for choosing us as your partner in digital learning.